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e-service quality

1brand strength 1corporate branding 1e-commerce 1e-retailing 1e-service 1flow 1image-congruency 1service brand 1website trust

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1brand strength 1corporate branding 1e-commerce 1e-retailing 1e-service 1flow 1image-congruency 1service brand 1website trust

Title
Creator
Date

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Creating compelling e-service encounters: examining e-service attributes and flow

- Carlson, Jamie, O'Cass, Aron

Creator: Carlson, Jamie , O'Cass, Aron
Resource Type: conference paper
Date: 2009

Creating compelling e-service encounters: examining e-service attributes and flow

Creator: Carlson, Jamie , O'Cass, Aron
Resource Type: conference paper
Date: 2009

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Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing

- Carlson, Jamie, O'Cass, Aron

Creator: Carlson, Jamie , O'Cass, Aron
Resource Type: conference paper
Date: 2009

Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing

Creator: Carlson, Jamie , O'Cass, Aron
Resource Type: conference paper
Date: 2009

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